Returns and Refunds

Thank you for shopping with Toycent!

1. Return Policy

1.1 Eligibility for Returns

We want you to be completely satisfied with your purchase. Our return policy lasts 30 days from the date of delivery. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

1.2 Non-Returnable Items

Certain items are not eligible for return, including:

• Undergarments, swimwear, and intimate apparel (for hygiene reasons)
• Items marked as final sale
• Customized or personalized items

1.3 Return Process

To initiate a return, please follow these steps:

1. Contact our Customer Support: Reach out to our customer support team at [care@toycent.com] within 14 days of receiving the product.
2. Provide Order Details: Provide your order number and details about the item you wish to return.
3. Receive Return Authorization: Our customer support team will guide you through the return process and issue a return authorization if your item is eligible for return.
4. Pack and Ship: Pack the item securely, include the original packing slip, and ship it to the provided return address.

1.4 Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product. In such cases, we will provide a prepaid return shipping label.

2. Refund Policy

2.1 Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2.2 Eligibility for Refunds

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.

2.3 Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account. Contact your credit card company or bank, as it may take some time before your refund is officially posted.

2.4 Exchanges

If you need to exchange an item for a different size, color, or toy variant, please contact our customer support team at [care@toycent.com] for assistance.