Delivery Information

Thank you for shopping with Toycent! We are committed to providing a seamless and reliable delivery experience for your clothing and toy purchases.

1. Shipping Methods and Timeframes

1.1 Standard Shipping

We offer standard shipping for all orders, with an estimated delivery time of 7 business days. Please note that delivery times may vary based on your location and any unforeseen circumstances.

1.2 Express Shipping

For those who need their items sooner, we also provide express shipping options. Express shipping typically takes 2 business days for delivery. Exact timeframes may vary based on your location.

2. Shipping Costs

Shipping costs are calculated based on the weight of your order and your shipping address. You can view the shipping costs during the checkout process before completing your purchase.

3. Order Processing Time

Please allow 1 business days for order processing before your items are shipped. Orders are processed during regular business hours, Monday through Friday, excluding holidays.

4. Shipment Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your shipment by clicking on the provided link or by logging into your account on our website.

5. International Shipping

At this time, we offer international shipping to select countries. International shipping times and costs vary based on the destination. Please note that customers are responsible for any customs duties, taxes, or fees imposed by their country's customs authorities.

6. Shipping Restrictions

Certain items, such as toys with specific shipping restrictions, may have limitations on international shipping. Please refer to the product descriptions for any applicable shipping restrictions.

7. Delivery Address

It is your responsibility to provide accurate and complete delivery information. We cannot be held responsible for delays or non-delivery if the provided address is incorrect or incomplete.

8. Delivery Issues

If you encounter any issues with your delivery or have concerns about the shipping process, please contact our customer support team at [care@toycent.com]. We are here to assist you.

9. Order Status

You can check the status of your order and track your shipment by logging into your account on our website or by contacting our customer support team.